Off-Grid Energy Archives

Sistema.bio India increases their customer satisfaction by almost 40 percent

60 Decibels conducted two Lean Data studies with Sistema.bio India in 2021 and 2023, and the results speak for themselves: the changes Sistema.bio made to both the product and customer service operations increased their impact and business performance.

Africa Enterprise Challenge Fund (AECF) Lean Data Insights

We've partnered with AECF since 2021 to gain a deeper understanding of how increased access to energy and adaptation technologies affects households’ quality of life, SMEs’ productivity, and creates new opportunities in rural economies.

Disability Insights Report: Transforming Energy Access

This report delves into energy product/service customer households, differentiating between those with and without disabilities.

60 Decibels Off-Grid Energy Benchmarks

Learn more about 60 Decibels' Off-Grid Energy Benchmarks - across 131 energy companies, 29 countries, and 36,000 customers.

The usage and impact of electric pressure cookers (EPCs) used by customers in Kenya

From 2020-2023, 60 Decibels has conducted 1,300+ interviews with 700 customers of 5 electric pressure cook companies in Kenya.

The 60 Decibels Energy Initiative

The 2023 60dB Energy Initiative united off-grid energy funders and enterprises to bring change to the sector. The Initiative brought fresh perspectives and insights, introduced new companies, and provided updated performance ranking.

Clean Cooking Alliance Venture Catalyst Lean Data Report

Insights based on data 60 Decibels collected from 4,812 customers across 9 countries between November 2021 and April 2023.

Catalyzing Mozambique’s Off-Grid Energy Market: Looking at the SNV BRILHO Program

60 Decibels studied 985 off-grid customers in Mozambique to understand the impact of SNV BRILHO's efforts to increase energy access for all.

Inclusive Energy Opportunity: fully funded impact measurement and customer insights for energy start-ups

In partnership with Good Energies, the Inclusive Energy Opportunity is back in 2024 to provide support and insights for 10 energy start-ups.

Off-Grid Energy Appliance Impacts Over Time

This longitudinal study explores how customers’ relationship with their off-grid appliances changes over time. We captured critical indicators through phone interviews with over 4000 off-grid TV, solar water pump, and refrigerator customers to track product quality, durability, satisfaction, impact, and uptake.

How SokoFresh Impacts Smallholder Farmers in Kenya

SokoFresh is doing a great job at reaching unserved customers who don't have access to alternatives. A focus on customer challenges, issue resolution, and customer service would improve impact and satisfaction.

Why Off-Grid Energy Matters 2020

A customer-led view of the off-grid energy sector's impact.

Off-Grid Energy

Filter

Sistema.bio India increases their customer satisfaction by almost 40 percent

Africa Enterprise Challenge Fund (AECF) Lean Data Insights

Disability Insights Report: Transforming Energy Access

60 Decibels Off-Grid Energy Benchmarks

The usage and impact of electric pressure cookers (EPCs) used by customers in Kenya

The 60 Decibels Energy Initiative

Clean Cooking Alliance Venture Catalyst Lean Data Report

Catalyzing Mozambique’s Off-Grid Energy Market: Looking at the SNV BRILHO Program

Inclusive Energy Opportunity: fully funded impact measurement and customer insights for energy start-ups

Off-Grid Energy Appliance Impacts Over Time

How SokoFresh Impacts Smallholder Farmers in Kenya

Why Off-Grid Energy Matters 2020

Let's talk

Off-Grid Energy

Filter

Let's talk

Quirky, informative, and a little bit nerdy - sign up for The Volume