----> for the
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Over the course of 664 projects with 321 companies, we have helped our clients listen to 146,343 people in 32 languages across 45 countries. Our clients include Acumen, CDC, Ceniarth, the UK Foreign Commonwealth and Development Office (FCDO), Omidyar Network, Omnivore, Soros Economic Development Fund, Unilever, and many others.


Experience of Polio Vaccinators with Digital Payments in Cote d’Ivoire


In December 2020, we surveyed polio vaccinators in Cote d’Ivoire, in partnership with the Ministry of Health and the World Health Organization. Our aim was to understand their experience of being paid with mobile money as well as how to ensure that payments are timely, complete, and convenient. Payment delays and incomplete payments have negative effects on vaccinators, and they reduce polio campaign effectiveness.
This is the first of several studies we will undertake on this same topic. In the coming months we will be sharing results from upcoming polio campaigns in Liberia, Republic of the Congo, and Burkina Faso.

Image Credit: UNICEF





Report     Download

“Lean Data with 60 Decibels has proven to be robust and adaptable to capturing insights of employment quality and consumer experience during COVID-19.”

Josh Sebastian, Consultant and Project Member, SNV Tanzania-Mozambique

Listening During COVID-19: A Year in Review


In March 2020 as COVID-19 began to spread, we noticed something: nearly all the data about how COVID-19 was impacting people’s lives came from wealthy markets and customers. The 3.5 billion people who are either offline or don’t have access to a smartphone were not part of the conversation. In response, 60 Decibels mobilized to do what we do best: listen to customer voices at scale.

This report is the culmination of our work over the last 9 months, and the voices of over 50,000 people in 32 countries.

Publication      Download

Download the Listening During COVID-19: A Year in Review

Download here

“The Lean Data exercise was an eye opener for LabourNet. We got great customer insights.”

Gayathri Vasudevan, CEO, LabourNet

U.S. Small Business Owners: COVID Impact


With racial disparities of COVID-19 already well-documented in the United States, we wanted to hear directly from underserved small business owners to understand how they are managing through the pandemic and what they need to survive and recover. We partnered with Community Development Financial Institutions (CDFIs), which were essential in providing access to the Paycheck Protection Program (PPP). We heard from 1,073 small businesses that were largely turned away by traditional banks. These summary insights can help CDFIs, investors, and policymakers to better respond with support for the recovery of businesses and jobs.

Publication      Download

Download the 60dB CDFI Summary Report

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“60 Decibels has provided us with a deep level of customer intelligence which allows us to improve our service and the impact it has on the lives of our customers. Their extensive experience in our markets allows them to provide contextually-informed and relevant insights on which we can immediately take action.”

Sam Slaughter, CEO, PowerGen

2020 60dB Impact Performance Benchmarks Bulletin


Asking the same questions over and over isn’t boring, it creates benchmarks! Aggregating data from thousands of customer surveys, our benchmarks document impact performance across sectors to understand and fuel performance. How do you stack up?



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Download the 2020 60dB Impact Performance Benchmarks Bulletin

Find out how you stack up!

“This is the most insightful report we have done with smallholders, period.”

David Ellis, CEO, Ethiochicken

Q3 60dB Impact Performance Benchmarks: Off-Grid Energy


Asking the same questions over and over isn’t boring, it creates benchmarks! Aggregating data from thousands of customer surveys, our benchmarks document impact performance across sectors to understand and fuel performance. How do you stack up?



Publication      Read More

Download the 60dB Impact Performance Benchmarks - Off-Grid Energy

Find out how you stack up!

“I don't think this is Lean Data, this is mind-blowing data!”

Dr. Aloric Aroojis, Medical Director
Miracle Feet India and Global Operations


Remote Survey Toolkit


Our toolkit captures many of the most important lessons we’ve learned in conducting phone-based surveys since starting Lean Data in 2014.



Toolkit     Download

Download the Toolkit

Get the most up to date research practices from 60 Decibels

“This data was a real eye-opener…
I was shocked by how honest the answers were.”

Willem Nolens, CEO, SolarNow

Why off-grid energy matters


Our new impact performance report shares our customer-led view of the impact of the off-grid energy sector, as well as the relative performance of the sub-sectors within it. You can also take a look at our first-of-its-kind 60dB Impact Index which ranks each of the companies in terms of their impact across a range of impact indicators.



Publication      Read More

Download the Energy Report

“We feel good about the positive results but even more excited about the things you pointed out that we can work on.”

Ella Gudwin, President, VisionSpring

Lean Data White Paper


If you're keen to learn more about the "why" of our work, including the systemic changes we aim to create, read our White Paper.



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Download the 60 Decibels White Paper

Learn more about the "why" of our work

“Lean Data has provided actionable insights for our funds, and helped to build customer-centricity into our investees.”

Martina Castro, Executive Development Impact, CDC Group

Omidyar
Network


We worked with the Omidyar Network to measure the impact of 36 of their investees. Read about what the Omidyar Network learned by downloading the report.



Case Study      Read More

SSIR: The Power
of Lean Data


Our seminal article that introduced Lean Data to the world. Read our Winter 2016 cover story from Stanford Social Innovation Review to learn about the history of Lean Data and the principles of the approach.



Article     Read More

Measure Better
Series


In partnership with ImpactAlpha, the “Measure Better” series features investment practitioners and thought leaders who describe how our work is putting customers at the center of their impact strategies.



Publication      Read More

MiracleFeet


We helped MiracleFeet measure the impact of their programs on the children, families, and healthcare providers they serve. Read about what Miracle Feet learned by downloading the report.



Case Study      Read More

Learn About Lean Data


Take the Lean Data online course at Acumen Academy. It’s designed for social enterprises and non-profits who are in the early stages of building their impact strategy. You’ll discuss case studies from companies that have used Lean Data to gain new insights, and build an action plan to run your own Lean Data sprint. Join the 25,336 people who have already taken our course.



Online Course     Find Out More

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