Our 2023 Year in Review is out now – packed with our top insights, resources and projects! Explore

Off-Grid Energy Appliance Impacts Over Time

This longitudinal study explores how customers’ relationship with their off-grid appliances changes over time. We captured critical indicators through phone interviews with over 4000 off-grid TV, solar water pump, and refrigerator customers to track product quality, durability, satisfaction, impact, and uptake.

4,150

off-grid customers heard

22

companies whose clients we interviewed

2015

first interviews conducted

Between 2015 -2021, in partnership with CLASP, we surveyed over 4,000 solar refrigerator, water pump and television customers across East, West and Southern Africa. Understanding these customers’ needs, experiences and satisfaction levels with off-grid energy appliance impacts over seven years provides strategic insights to support the growth of the nascent sector.

The ‘Appliance Impacts Over Time’ report presents the findings of this longitudinal study and offers an exciting opportunity to understand how customers’ relationships with their solar appliances change over time based on product quality, durability, satisfaction, impact, and uptake indicators. The data presented is categorized by appliance type and ownership tenure to produce specific and actionable insights, share feedback from consumers and signal opportunities for improvement.

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“The fridge cools whatever I put in it in a very short time. This is very good for business and that is why I recommend other people to purchase it.”

-Female refrigerator customer, Uganda

The customer cohort examined in the report is represented in previous Efficiency for Access and 60 Decibels reports that explore the use and impact of off-grid appliances (electric pressure cookersrefrigerators, solar water pumps & TVs). We recommend referencing the use and benefits reports together with this report for deeper insights.

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