Experience of Polio Vaccinators with Digital Payments
Delays and challenges in vaccinator payments have been identified as a common issue affecting polio campaign quality. We surveyed vaccinators who participated in the polio campaigns in Cote d’Ivoire, Liberia, and Republic of the Congo, in collaboration with the Ministry of Health of the countries and the World Health Organization’s Digital Finance Team. The aim of these studies is to understand vaccinators’ experience with mobile money payments as well as how to ensure that payments are timely, complete, and convenient.
“With mobile money, it’s possible that I can lose my money because the senders can make an error. I want my payments in cash.’– Vaccinator in Burkina Faso
We uncovered a number of interesting findings. For example, we found that mobile money is an effective mode of payment, with both male and female vaccinators reporting near perfect access to a mobile phone and a mobile money account. However, the study also revealed a number of areas for improvement, such as high turnover of vaccinators and dissatisfaction with salary levels.
To learn more about the results of the study, click on the four links below to read the reports.