Consumer Protection Insights

GOGLA has led the development of a Consumer Protection Code for the off-grid solar sector with the aim of safeguarding impacts and respecting the rights of consumers. It is believed that widespread industry action on consumer protection is required to mitigate sector risks and accelerate market growth.

The GOGLA Consumer Protection Code consists of a set of principles, indicators, and an assessment framework to guide off-grid solar companies on responsible standards for engaging with customers.

60 Decibels and GOGLA partnered to build a first-of-its-kind Consumer Protection Insights Survey Tool & Approach focusing on gathering data directly from consumers. We want to ensure that customer voice is part of the journey to understanding how the sector is faring in delivering on the Consumer Protection Principles (CPP).

About the approach

At 60 Decibels, we used our knowledge, experience, and passion for the off-grid sector to translate the CPP into survey questions that could be asked of end-users.

With this pilot, we delivered Lean Data projects with three companies; using the survey tool to hear customers’ experiences. From here, we have finalised the question set, based on pilot insights, and are making this available for the sector.

This will be the third element of the Consumer Protection Assessment framework, which also includes a self-assessment, and third-party assessment which goes deeper and provides independent insights. This service is available to GOGLA members, and others. We’ll develop a Benchmark for the sector once we conduct 10 projects.

We’re excited to be able to partner with GOGLA and members to put the consumer voice into consumer protection.

Check out our service offering options below.

GOGLA has funds available to support the next few projects. Reach out to them via email or find out more here!