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Listening in the time of COVID-19

In 2020 we spoke to 50,712 people in 32 countries (Brazil, Cote d'Ivoire, Democratic Republic of the Congo, Ghana, India, Indonesia, Kenya, Madagascar, Myanmar, Nigeria, Paraguay, the Philippines, Rwanda, Senegal, Sierra Leone, South Africa, Tanzania, Uganda, United States and Zambia) about how COVID-19 has affected their lives.

We mobilised quickly in 2020 to listen to the people most likely to be affected by the global pandemic of COVID-19—low-income customers—in order to understand how the crisis affected them, and to identify their most urgent needs.

Vulnerability Index

Family Finances

Payments and Level of Burden

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We help you understand your social performance by listening to your customers, suppliers, employees, or beneficiaries.
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